About Merlinsoft
At Merlinsoft, we have a simple mantra which drives everything we do – ‘ADD VALUE – BE KIND’. This applies to anyone we come into contact with, whether they are customers, suppliers or fellow colleagues. Quite simply it could be put as ‘Do unto others as you would have done unto you’.
As a premier event management software and EPOS company, we prioritise treating our clients with the utmost care and understanding, hopefully making them feel valued and part of our own ‘Merlin’ family. Our commitment to excellence ensures that our clients receive exceptional support, whether through online discussions, telephone calls or email, reinforcing our belief in building lasting relationships based on trust and a personalised service.
Innovating Business Management Since 1983
Merlinsoft: Your partner in award-winning event solutions
Merlinsoft have been at the forefront of business management solutions for over four decades. Our journey began in 1983 when our founder had a vision to revolutionise retail management systems for the smaller independent retailers who were desperately trying to keep up with the major brands who were investing heavily in new technology. By utilising the recently introduced IBM PC platform we launched our first retail management and EPOS system in 1984.
Since that date ‘innovation’ has been our watchword and we have continued to develop innovative solutions for a wide range of business requirements as diverse as the first touchscreen for retail to a special fruit picking voucher system during the Covid epidemic. Merlinsoft have been at the forefront of business management solutions for over four decades.
We moved into visitor attractions in 1995 when we developed one of the first fully integrated admissions and ticketing systems. Our innovation continued and in 2002 we were the first to introduce the collection of gift aid on admissions. Other innovations continue and we still win awards on a regular basis. Our current product, Merlin 8, now offers unparalleled functionality for managing venues of any type and size. Designed and built in-house by some of the most talented minds in the industry and leveraging cutting-edge development tools, our solutions now offer everything needed for the modern visitor attraction, venue or event.
Merlinsoft Timeline
Merlinsoft is constantly innovating and improving, pushing the boundaries of event management to deliver unparalleled experiences.
1983
Development of a full retail management system for small independent retailers running on the IBM XT PC.
1991
Launch of the first fully integrated retail terminal.
1994
Launch of the first retail management solution for IBM PC.
1995
Launch of the first fully integrated touch screen terminal for retail, winning a national innovation award.
2002
Pioneered the first admissions and ticketing solution enabling charitable locations to claim gift aid on admission charges.
2008
Launch of the first EPOS solution enabling the collection of gift aid on donated goods in charity shops.
2012
Launch of the first ‘talking’ turnstile.
2015
Launch of Merlin® 8 – a fully integrated venue management system covering everything from online transaction processing to access control.
2016
Launch of the new ‘flap’ style barriers allowing able-bodied and disabled visitors to share one lane.
2017
Launch of Merlin ‘Mobile’ hand-held terminal.
2018
Launch of Merlin ‘Event’ for conferences and seminars with delegate badge printing on arrival.
2019
Launch of Merlin ‘Sitebuilder’ – enabling clients to create their own booking and ticketing website.
2020
Launch of our award-winning ‘Voucher’ solution for fruit picking and Merlin® iFood, a fully integrated food and beverage system.
2023
Launch of the Merlin® ‘Power Touch’ kiosk for unattended ticket sales, redemption, and food/beverage ordering.
Our Accolades
Innovation Excellence
Multiple national innovation awards for our groundbreaking solutions
Best Software for Visitor Attractions
Recognised for our comprehensive venue management solutions
